Airline FAQ

Yes, we help with flights. With flights, you have two options.

OPTION 1: Cruise Line Air Program
Best for travelers who want built-in cruise protection and payment flexibility

PROS
🛳 Get-To-The-Ship Protection

If your flight is delayed, canceled, or disrupted due to covered issues, the cruise line’s air department works to get you to the ship—either at embarkation or the next port.

💵 Airfare Can Be Financed With Your Cruise

One of the biggest advantages. Many cruise lines let you reserve airfare now and pay for it later with your cruise final payment.

🚐 Airport Transfers Often Included

Many cruise air programs include transfers between the airport and cruise terminal.

☎ Single Point of Contact

Instead of dealing directly with airlines, you contact the cruise line’s air department.

🌍 Potential Bulk Fare Savings

Cruise lines sometimes negotiate discounted airfare rates not available to the public.

🛡 Missed Ship Protection

If delays cause you to miss embarkation, cruise lines may help with rebooking flights, hotels, or catching up to the ship.

CONS
❌ Limited Flight Control

You may not get to choose your preferred airline, routing, layovers, or exact departure times unless paying extra for customized air.

❌ Flights May Be Assigned Later

Some cruise lines don’t assign flight details until closer to departure.

❌ Changes Can Be Difficult

Once airline tickets are issued, changes can be expensive or impossible.

❌ Not Always Cheapest

Bulk fares can be competitive—but not always lower than independently booked airfare.

❌ Air Department Is Separate

The cruise line reservations team often cannot help with air issues—you must work through their air desk.

OPTION 2: Flights Booked With The Cool Panda
Best for travelers who want personalized flight planning and more control

PROS
🐼 Personalized Flight Research

We research options based on YOUR preferences.

That includes:

✔ Preferred airports

✔ Preferred airlines

✔ Nonstop vs connections

✔ Flight times

✔ Seating preferences

✔ Cabin class options

✔ Baggage needs

💺 Greater Control Over Your Flights

You choose the flights that work best for your comfort, schedule, and budget.

🧠 Expert Guidance

We help you understand:

- Basic Economy vs Standard fares

- Refundable vs non-refundable options

- Baggage rules

- Seat selection fees

- Upgrade opportunities

🏨 Coordinate With Your Entire Vacation

We align flights with:

- Cruises

- Hotels

- Resorts

- Group travel

- Events

- Tours

👤 Real Human Support

No call centers. No guessing. Real people helping.

CONS
❌ No Cruise Line Missed-Ship Protection

If your airline delay causes you to miss embarkation, the cruise line is not responsible.

❌ Airfare Must Be Paid At Time Of Ticketing

Unlike cruise line air programs, flights booked through us typically require payment when tickets are issued.

❌ Airline Rules Apply

Change fees, cancellations, baggage costs, and airline restrictions are controlled by the airline.

❌ Service Fee Applies

Professional research and booking services include our airfare service fee.

Airfare Booking Services Through The Cool Panda

Let Us Handle Your Flights Too
Planning travel should be exciting—not stressful. That’s why The Cool Panda now offers professional airline ticket booking services for our clients.

Whether you need flights for a cruise vacation, all-inclusive resort stay, corporate retreat, conference, family getaway, or custom vacation package, our team can handle the airfare planning for you.

Instead of spending hours comparing airline websites, worrying about baggage rules, confusing fare restrictions, connection times, or coordinating flights with your cruise departure, let us take care of it all.

When you book airfare through The Cool Panda, you get personalized service from a real travel professional—not an airline call center or chatbot.

Airline Ticket Booking Service Fee
Because airlines no longer compensate travel agencies the way they once did, a $25.00 non-refundable service fee per airline ticket applies.

This fee covers the time, expertise, research, and personalized service involved in professionally planning and booking your airfare.

Our airfare booking service includes:

✔ Professional flight research

✔ Itinerary coordination with cruises, hotels, tours, and events

✔ Airline comparison shopping

✔ Cabin/class comparisons

✔ Baggage allowance review

✔ Seat selection guidance

✔ Schedule coordination

✔ Post-booking support when possible

Why Is There a Service Fee?
Many travelers are surprised to learn that most airlines no longer pay travel advisors commissions for ticket sales.

Years ago, airlines compensated travel agencies for airline bookings, but that changed decades ago as airlines moved toward direct online sales.

Today:

Most major U.S. airlines pay 0% commission
Some international airlines may offer very small commissions in select markets
Low-cost carriers typically pay no commissions
Travel advisors now rely on professional service fees for airfare booking support

Unlike cruises, resorts, vacation packages, and tours—where suppliers often compensate travel advisors—airline tickets generally provide little or no compensation for the time required to research, coordinate, book, and service the reservation.

Important Payment Processing Information
To securely process airfare service fees, The Cool Panda uses our host agency’s authorized payment processing system through Outside Agents.

Because of this:

Your service fee may be processed by Outside Agents
Your credit card statement may show:

PAYPAL *TRAVEL AGENT

Some clients may receive a PayPal receipt showing payment to Outside Agents

This is completely normal and simply reflects our secure payment processing arrangement.

How Our Airfare Booking Service Works
1. Pay the Airfare Service Fee
A $25.00 non-refundable service fee per airline ticket is paid in advance before we begin researching flights.

This allows our team to begin the research and planning process.

2. Provide Your Travel Information
Before we begin, we’ll need:

Full legal traveler name (must match passport or government-issued ID exactly)
Departure airport preference
Travel dates
Preferred flight times
Airline preferences (if any)
Seating preferences
Number of checked bags expected
TSA Known Traveler Number (if applicable)
Passport details for international travel

The more details you provide, the better we can tailor options to your needs.

3. We Research Flight Options
Our team researches available airfare options that match your trip.

We’ll review:

✔ Airline choices

✔ Flight schedules

✔ Connection times

✔ Nonstop vs connecting options

✔ Cabin class choices

✔ Baggage allowances

✔ Boarding fare options

✔ Refundable vs non-refundable options

If your trip includes a cruise, event, hotel, or vacation package, we coordinate everything together.

4. Review & Select Your Flights
We’ll send you flight options to review.

You choose the itinerary that works best for your schedule, budget, and comfort preferences.

Need adjustments? We can often refine options if needed.

5. Invoice for Airfare Payment
Once you approve your flight selection, we create an invoice for the airline ticket purchase.

Important: Airline prices change constantly and cannot be guaranteed until payment is received and tickets are issued.

6. Ticket Purchase & Confirmation
Once payment is received, we issue your airline tickets.

You’ll receive your flight confirmation and itinerary details after ticketing is complete.

7. Ongoing Support
If issues arise, we’re here to help guide you when possible.

Support may include:

Airline schedule change guidance
Delay assistance
Cancellation guidance
Seat upgrade help (if available)
General booking support

Please note that airline policies and fare rules always apply.

Why Book Flights With The Cool Panda?
Sure—you can book airfare yourself.

But when something goes wrong, many travelers end up stuck dealing with:

Long airline hold times
Automated phone systems
Confusing airline policies
Chat bots
Last-minute schedule stress

When you book with The Cool Panda, you have a travel partner.

We help coordinate flights with:

✈ Cruises

✈ Group travel

✈ Corporate events

✈ Conferences

✈ Resort vacations

✈ Family travel

✈ International trips

One team handling everything means less stress for you.

Important Airfare Policies
Please review the following:

Airline pricing changes constantly until ticketed
Service fees are non-refundable once research begins
Most airline tickets are non-refundable unless refundable fares are selected
Airline baggage fees are separate unless specifically included
Seat assignments may carry additional airline charges
Name corrections after ticketing may be costly or impossible
Airline schedule changes are controlled by the airline, not The Cool Panda
The Cool Panda cannot guarantee specific aircraft, seating layouts, or operational schedules

Best For Travelers Who Want Expert Help
Our airfare booking service is perfect for:

✈ Cruise travelers

✈ Group travelers

✈ Corporate retreat attendees

✈ Families

✈ Couples

✈ International travelers

✈ Travelers who want less stress and expert guidance

Let The Cool Panda Handle It All
From cruises and resorts to group travel, events at sea, and airfare—we make travel planning simple.

One Team. One Itinerary. Less Stress.
Need flights for your next trip? Let The Cool Panda handle the details.

Airline Seat Maps

Airport Maps

Flight Tracker

How To Confirm Your Flight For Delta Airlines

Now that you have received your flight information from Norwegian Cruise Line, you will want to head over the Delta Airlines website: https://www.delta.com/

Once on their site, look for the "MY TRIPS" Tab at the top

Next, select "CONFIRMATION NUMBER" from the drop-down menu. Then enter the airline reference code that Norwegian sent you, followed by your first and last name. The reference code is in the NCL air confirmation they sent you and is the number located below your name under "REFERENCE CODE". NCL calls the confirmation ticket number the reference code

Once you have this information in the airline's system, you will have to options to select your seats, pay any baggage fees, or link your Delta SkyMiles program number to your reservation.

The Cool Panda has no control over your flights or flight information. Neither us nor the agents in the cruise department of Norwegian can see or make changes to your flight information. The air department uses a different system from the cruise department. If you have any issues, you can reach out to the airline directly or call the NCL air department at 1-833-976-9013

Flight Check-In and Flight Status

We encourage you to visit the airline website to link your reservation to your email address and mobile phone so you can receive information regarding your flight, online check-in, and make seat selections as necessary.

If the airline delays, cancels, or changes your flight within 72 hours of the flight’s scheduled departure time, you must work directly with your airline for re-accommodation.

Airline-Imposed Flight Changes

Please reconfirm your flight details 24-72 hours before departure to ensure no changes have occurred. Airlines may adjust schedules, and such changes are outside of Norwegian's control.

• If a change occurs outside 72 hours, NCL will email you an updated confirmation to the email address on file. If the new flight no longer meets our service standards, a new flight will be ticketed for you.

• If an airline issues a change more than 14 days before travel, please allow up to 7 days for NCL to process updates.

• For changes within 14 days of travel, updates will be reviewed within 1-2 business days. Once processed, we will send an updated air confirmation to the email on file.

No further action is required on your part.

Arriving at the Airport & Missed Flights

Please arrive at the airport with ample time for check-in and security screening, as wait times may be long at many locations. If you miss your first flight segment for reasons not related to a delayed or canceled flight, the airline will automatically cancel all remaining segments.

This process is controlled by the airline, not Norwegian.

Should this occur, you will be responsible for securing and purchasing new travel arrangements to reach your embarkation port.

Guests may contact their travel protection provider or airline for any reimbursement options offered under their respective terms